Use Grammarly to Polish Every Leasing Communication

What This Does

Grammarly's AI checks every email, text, and message you write for grammar, spelling, tone, and clarity, in real time, inside Gmail, your PMS, and every other browser-based tool you use. It's the invisible quality check that makes every communication look polished and professional.

Before You Start

• You have a Chrome, Edge, or Firefox browser (Grammarly works best as a browser extension)
• You can install browser extensions (most workplace computers allow this; check with your manager if unsure)
• A free Grammarly account works for core features

Steps

1. Install the Grammarly browser extension

1. Go to grammarly.com and click Get Grammarly — it's free
2. Click Add to Chrome (or your browser)
3. In the pop-up, click Add extension
4. You'll see a small green Grammarly "G" icon in your browser's extension bar. It's now installed

2. Create your free account

1. Click the Grammarly icon in your extension bar
2. Sign up with your work email or Google account
3. On the onboarding screen, select your goals:

   • Domain: Business
   • Tone: Professional
   • Intent: Inform, Engage

3. Watch it work in Gmail

1. Open Gmail and start composing an email to a prospect or resident
2. As you type, Grammarly automatically underlines errors and suggestions in red (errors) and blue (style improvements)
3. Hover over any underlined word to see the suggestion and click to accept
4. Look for the Grammarly panel on the right side of the compose window. It shows an overall score and lists all suggestions
5. For your most important emails (lease renewal negotiations, complaint responses), click Open in Grammarly Editor for a full detailed review before sending

4. Use the tone detector before sending sensitive emails

1. After drafting a sensitive email (decline notice, late fee warning, review response), look for the Tone badge in the Grammarly panel
2. It will say something like "Confident," "Concerned," "Informative," or "Assertive"
3. If it reads a tone you didn't intend (too aggressive, too casual), click the badge for suggestions on how to soften or strengthen the language
4. Adjust and re-check until the tone matches your intent

Real Example

Scenario: You drafted a response to a resident who left a 1-star review complaining about noise and slow maintenance response. You want to sound empathetic but not admit fault.

What Grammarly catches:

• "We sincerely apologize for the inconvenience" → suggests "We understand this has been frustrating" (less formal, more genuine)
• Tone detector reads: "Direct." It suggests adding a phrase to soften it before the policy explanation
• Flags a run-on sentence in the middle that's easy to miss when composing quickly

What you get: A tighter, more professional response in under 2 minutes of reviewing suggestions.

Tips

• Grammarly also works in your PMS text fields (Yardi, Entrata, RealPage) if you're using them in a browser. Install the extension once and it works everywhere
• Free Grammarly gives you grammar and spelling corrections; the paid version ($12/month) adds full style suggestions, plagiarism checker, and advanced tone control. The free tier is genuinely useful for most leasing communication
• Turn off Grammarly temporarily when filling out form fields in your PMS, as the extension occasionally interferes with auto-fill or dropdown functionality

Tool interfaces change. If a button has moved, look for similar AI/magic/smart options in the same menu area.